Gaming Machine Attendant Supervisor

JOB DESCRIPTION POSITION TITLE Gaming Machine Attendant Supervisor DEPARTMENT Gaming Machine REPORTS TO Gaming Machine Manager LICENSING LEVEL Key SALARY GRADE NE08 FLSA STATUS Non-Exempt POSITION SUMMARY Oversees and coordinates the daily activities of the Gaming Machine department. Supervises staff and operations to ensure a positive customer service experience. Ensures the successful completion of department functions in accordance with the strategic goals, objectives, and mission of the Shoshone-Bannock Casino Hotel, with established policies and procedures, and with all applicable tribal, state, and federal gaming regulations. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. ESSENTIAL DUTIES & RESPONSIBILITIES Supervises the work of Gaming Machine Attendants in assigned area and communicates any guest and/or employee concerns Coordinates daily employee assignments, employee break schedules, and staffing levels. Verifies gaming machine payouts (jackpots, fills, etc.) and booth buying/selling and maintains security of monies within the department. Supervises count in/count out of change banks and booths when variances occur, also record and track variances, and check voids. Promotes departmental and property-wide promotions with all customers. Promotes positive customer relations through prompt, courteous and efficient service. Works with management to implement a strategic plan to deliver services; communicates goals, objectives, policies, and procedures in accordance with the strategic plan. Increases staff effectiveness by assisting with recruiting, selecting, orienting, training, coaching, counseling, and disciplining supervisors; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing a climate for offering information and opinions; integrating functional objectives; and providing and participating in educational opportunities. Hosts regular staff meetings to ensure communication among personnel regarding Gaming Machine-related activities. Helps to ensure departmental staffing is maintained within budgetary requirements. Assists in achieving the financial objectives of the department Conducts evaluations of departmental services and works with staff to take appropriate steps to improve performance and/or customer service levels. Ensures the efficiency of the Gaming Machine department operations and maximum level of service is achieved through a culture of teamwork and consistency. Contributes to the organization's effectiveness by offering information and opinion as a member of the management team. Complies with all property and department policies and procedures. Maintains a professional, organizational, and community reputation. Contributes to a team effort and accomplishes related results as required. Will oversee Gaming…