General Manager II - Last Mile & Food Service Operations
onelineage · Oakwood Village, OH (Oakleaf Oval) · United States · On-site
Posted Sep 25, 2026
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We're looking for an experienced General Manager with a strong background in last-mile food service operations to lead a well-established, tenured team.
This leader will oversee all aspects of facility operations, including transportation, operational performance, customer satisfaction, and team development. We're seeking someone who can build on an already strong culture while driving continuous improvement and operational excellence.
The ideal candidate will have: ✔ Experience leading full facility operations ✔ Strong transportation and last-mile logistics expertise ✔ A passion for developing high-performing teams ✔ A proven track record of driving results in fast-paced distribution environments
Provide strategic direction and operational support to meet the established goals for a small to medium sized warehouse which carries a broad scope of responsibilities and complexity. Operate facility while following all regulatory and company safety standards, policies, and procedures.
KEY DUTIES AND RESPONSIBILITIES
Direct, recruit, train, develop, and provide performance feedback to direct reports to ensure productivity, efficiency, and effectiveness • Achieve company performance goals including internal and external Key Performance Indicators (KPIs), such as Labor to Revenue (LTR), truck turn times, and customer service standards • Review and analyze all warehouse activities and costs to drive process improvement • Collaborate with Sales Manager in marketing and sales efforts, including planning new account strategies, prospecting new accounts, sales calls, developing and quoting rates, negotiating contracts, and closing sales • Establish and ensure facilities have excellent focus on customer service and client relationships • Monitor and control budgets, capital expenditures, material handling equipment and space utilization to meet corporate targets • Facilitate and support initiatives that ensure the proper receipt, storage, handling, and/or distribution of food to exceed Lineage safety and food quality standards as well as employee health and safety
MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)
Bachelor’s Degree or equivalent work experience
• 4 years’ Operations Management experience in Supply Chain or related field • Demonstrated proficiency in development and implementation of strategy/annual plans (budget, operational performance, SOPs, workshops, etc.), and bottom-line cost/efficiency management • Experience with continuous improvement quality processes such as Six Sigma and/or LEAN • Experience managing, training, and developing people in operation roles • Proficient computer skills, including Microsoft Office Suite • Demonstrated Experience working with Warehouse Management Systems (WMS) • Excellent verbal and written communications skills including the ability to interact with internal and external customers • Ability to lead discussions, make presentations and deliver technical results to a non-technical …