General Manager

Summary/Objective The General Manager will be responsible for ensuring that site wide operations are performing at agreed upon service levels and driving continual improvement in safety, quality, delivery, material flow, training, retention, operations, cost and internal support processes. Essential Functions Customer Service Serve as the primary point of contact with the customer’s senior management team. Ensure that MAU is compliant with site specific policies and regulations. Ensure that consistent communications are maintained between MAU and customer staff. Ensure that department specific metrics are meeting and/or exceeding target. Ensure that personnel demand requirements are clearly communicated to the MAU Branch Recruiting Team. Safety Initiatives Manages with safety as priority Support and foster a safety culture that is engaged and focused on achieving “Zero Accidents.” Support the MAU Safety Manager so that the following can be accomplished: CIP of safety process and training documents. Safe Operating Procedures are developed and updated. On the job training is delivered consistently. Vehicle training is robust and flexible. Problem Solving: Proactively identifies potential issues and has a game plan to address. Knowledgeable using lean tools and principles Escalates concerns through the proper channels while also taking the initiative to resolve issues within their control. Demonstrates the ability to make objective and rational decisions based on the information available. Demonstrates the resolve to make decisions in a fast-paced environment. Collaborates with leadership to determine best use of available resources when necessary. Communication Delivers clear communication across multiple levels of the organization including to associates, peers, managers, and the customer. Shares their vision and/or the vision of the company leadership and can break complex ideas down to simpler concepts. Demonstrates proficiency in providing coaching and feedback to associates with the result of increased production and greater job satisfaction. Excels in both written and oral communication skills. Can train and present new ideas across all levels of the organization. Demonstrates passion and excitement for the MAU and Kimberly-Clark mission and can transfer that excitement to others. Shows a genuine care and commitment to and for their team members Creates buy-in among stakeholders. Crisis Management Be on call 24/7 for any emergency including both personnel injury and property damage. Perform conflict resolution and intervention. Provide safety case management support. Project Management Flex to critical priorities Interface between Customer leadership and MAU leadership. Conduct monthly and quarterly reviews with Customer and MAU leadership. Provide resources for both short- and long-term special projects. Evaluate project performance for process…