General Manager

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today! Job Summary The General Manager for Corporate Restaurant Operations m ana g es and ass u m es r espons i b ili t y f or a l l f un c t i ons o f a P apa Johns r e s t au r a n t t o ens u r e r e s t au r a n t p r o f i t ab ili t y .   T h i s i s acc o m p li shed by be i ng a se l f - s u f f i c i ent l eade r , m a k i ng q ua li t y dec i s i ons, and ensuring proper planning, forecasting, and systems are in place .   O t h e r r espons i b ili t i es i nc l ude t he m an a g e m e n t o f ope r a t i ons i nc l ud i ng t he e x ecu t i on o f a l l C o m p any po li c i es, p r ocedu r e s , p r o g r a m s, a nd s y s t e m s .   E ns u r es c o m p li ance w i t h a l l f ede r a l , s t a t e and l ocal l a w s and e t h i cal bus i ne s s p r a c t i ces. This position oversees all operational aspects of a Papa Johns restaurant including execution of all Operations Manager duties when that position is unavailable/unfilled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. In restaurants where the Operations Manager role is available/filled, restaurant team members and delivery drivers report directly to the Operations Manager. Where this role is unavailable/unfilled, restaurant team members and delivery drivers report to the General Manager. Duties and Responsibilities (other duties as assigned) Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern.   Professionally and promptly respond to all customer concerns or issues.   Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Oversee training and execution of quality standards. Oversee recruiting efforts to meet staffing needs and effective compliance with uniform and appearance standards. Establish and communicate performance expectations and conduct timely and effective performance reviews with direct reports.   Document performance issues and take appropriate disciplinary action, up to and including termination.   Effectively coach and develop direct reports and build an atmosphere of teamwork, energy and fun, including the implementation of team member recognition programs to reward and retain high performing team members. Manage sales goals against budget & prior year by ensuring prompt and friendly customer service; monitor and execute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency. Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community. Manage profit goals against budget & prior year; ensure food, labor & other controllable costs…