General Manager

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.   Who We Are TheKey is led by a team that reflects a wide range of industry experience in home care, senior care, and healthcare, along with deep expertise in technology, operations, transformation, and customer experience. This includes guidance from our Scientific Advisory Board, made up of nine experts in brain health, aging, and geriatrics, alongside the day-to-day expertise of our clinical and care teams who bring this work to life in the home. But what unites everyone at TheKey, from our leadership team to our caregivers, is a shared passion for reimagining what aging at home can look like. We're driven by a common mission: helping more older adults get the services and tools they need to age well, where and how they want. The Role The General Manager is responsible for ensuring TheKey clients receive excellent care allowing them to remain independent in their homes, as well as actively and independently working to develop new referral and client relationships.  The General Manager is integral to ensuring smooth operations and client satisfaction, supporting long-term retention of cases, and building revenue and market share in their assigned location(s). The Ideal Candidate Take Ownership of and Build a Branch for the Nation’s Leading Provider of Care in the Home.  Are you a dynamic people leader who is eager to impact a branch by driving growth and making a positive difference in the healthcare world? If this sounds like you, consider joining the team as a General Manager at TheKey.  We’re looking for a leader with a background managing high-functioning teams in the healthcare industry. The ideal candidate will have experience managing diverse teams where most individuals are hands-on or clinical. This is a role that will require exemplary strength in hiring, recruitment, and people relations. You’ll ensure that we have the talent and team culture in place on a local level, own the training and professional development of team members and smooth functioning between departments . Essential Duties and Responsibilities: Building expertise in every phase of TheKey operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing Responsible for the location’s financial performance, growth, and profitability. Lead a cross-functional team supporting clients and caregivers;…