Global Account Officer

Company Description Vialto is a market leader in Global Mobility Services. Our purpose is to “Connect the World.” We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders, and colleagues.  Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.  Working at Vialto is about getting the chance to be part of a global and dynamic team. Globally, Vialto has over 8,000 staff worldwide and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.  Job Description Vialto is seeking a Global Account Officer  to join its rapidly growing team, supporting the delivery of tax, social security, and immigration services. This role offers the opportunity to collaborate with teams around the world, facilitating and coordinating services to ensure a seamless experience and the highest standards of client service. We are looking for an experienced Global Mobility professional with a strong understanding of cross-border matters and the ambition to develop and progress in a fast-paced, dynamic environment. The successful candidate will be confident in managing client relationships and engagements, coordinating tailored solutions across a broad range of tax, social security, and immigration matters, supporting the development of the team, and contributing to the continued growth of the practice. Responsibilities for this position include, but are not limited to: Maintain regular and effective communication with clients, address queries, and coordinate technical guidance to support their global mobility needs, including simplifying complex information and highlighting key points. Coordinate requests between clients and Vialto offices, ensuring timely delivery and seamless communication among all parties. Review consulting deliverables prepared by Vialto offices to ensure consistency, quality, and alignment with client requirements. Monitor performance against agreed client KPIs and service standards, and support timely remediation where required. Prepare and deliver regular reports to support operational governance, performance monitoring, and project oversight. Participate actively in regular client operational meetings and annual account reviews, and support the delivery of account reviews for other key countries. Provide guidance and oversight to the coordination team, ensuring the effective and timely delivery of assigned responsibilities. Manage and resolve issues and…