Global Services Specialist I - 401k Ops Transactions

About Us Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex. Overview “Paychex is committed to the full utilization of all human resources and to a policy of equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to, age, race, creed, color, national origin, citizenship, pregnancy, religion, sex, marital status, disability, genetic information, sexual orientation, gender identity, or veteran status.” Responsibilities Manages inbound and outbound client communications , responding to inquiries and conduct follow‑up via assigned channel. Note this could be Voice, Email, or Chat. Review, research, and resolve client issues by using the tools, resources, system navigation, product knowledge, and functionality provided to support first contact resolution, escalating complex matters as appropriate. Respond promptly and accurately to client inquiries, ensuring adherence to SOPs, knowledge articles, compliance standards Accurately documents all interactions and uses multiple internal systems to support client needs. 401k Experience Maintains knowledge of Paychex product and workflow while delivering a high-quality customer experience for clients, carriers, and internal partners. Supports continuous improvement and professional development by identifying process enhancements, participating in training, and contributing to organizational initiatives. Maintain High level of Accuracy by ensuring close attention to detail and critical thinking applied throughout processing . Partners with teams across Paychex by communicating professionally, supporting cross-functional coordination, and collaborating to meet shared goals and resolve client requests. Handles sensitive client information with care by safeguarding personally identifiable information (PII) and protected health information (PHI) in accordance with applicable policies, procedures, and compliance requirements. Qualifications Education: Bachelor’s degree Experience: Looking for a fresher Shift: Flexible with US rotational shifts (India night shifts) Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. …