Golf Course General Manager

Golf Course General Manager Kananaskis Ranch Golf Course Location: Exshaw, Alberta, Canada Department: All Departments Reports To: Regional Manager Classification: Full Time Salary: Compensation: $55,000 - $68,000 salary (commensurate with experience) & available housing on property. Job Posting Kananaskis Ranch Golf Course is looking for an outgoing and responsible individual that would like to be the Golf Course General Manager in a fast-paced environment. Leading the team will prove to be both enjoyable and rewarding. Kananaskis Ranch Golf Course is part of the GolfNorth Properties family of (56) courses offering competitive wage packages, an incredible work environment, and career advancement opportunities. Summary: The Golf Course General Manager is responsible for promoting and maximizing the "Customer First" culture. She/he will exhibit sound reasoning and accurate judgment in the decision-making process with the ability to alter approach, develop alternative solutions and oversee the management of Golf, Event, and F&B operations. The General Manager will be responsible for maximizing sales, while controlling expenses and shortages to ensure profitability, through proactive staff development, and maintaining Kananaskis Ranch and GolfNorth Properties Inc. brand standards. The General Manager must ensure that a high level of customer service is always delivered and any issues that could arise with dissatisfied customers are managed. The General Manager coaches and motivates the leadership team to deliver all targets and leads by example. Primary Responsibilities: Ensure that the policies and procedures of GolfNorth and Kananaskis Ranch are enforced. Oversee the preparation of the employee work schedules in all departments, ensuring that all departments are properly staffed to handle the customer load, while ensuring profitability. When necessary, resolve customer complaints to the customers satisfaction in a timely manner. Establish standards for cleanliness, maintenance and appearance levels, and make certain that resort personnel maintain the facility to those established criteria. Establish and monitor the product offerings. Maintain strong inventory and purchasing control policies and procedures. Ensure each customer receives exceptional "Customer First" service, by providing a customer friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards. Develop, communicate and implement plans to maximize sales, to meet or exceed goals and objectives throughout the resort, in each department. Control shrinkage, expenses, and payroll, while ensuring that guest experience is consistent with brand presentation. Ensure execution of all marketing programs, modules and direction, as dictated by GolfNorth Properties and the Regional Manager, by assisting and implementing day to day operations at the resort. Ensure compliance with all policies…