Group General Manager - Hotel

Company A hospitality brand with an extensive portfolio of properties in Hong Kong. Location Hong Kong Report to Group General Manager, Management Office Job Summary Responsible to manage the overall operation of assigned hotel properties to maximise performance, profitability and return on investment by creating a positive and productive work environment and ensuring delivery of superior guest service and compliance with quality and operational standards. Develops and monitors the performance of financial and operational plans which support the overall objectives of the properties and operating division; develops the annual budget and business plan, makes recommendations for capital improvements to enhance the assets of the properties and ensure brand loyalty. Responsibilities Oversee functions at group level which includes but not limited to Marketing, Reservation, F&B, Rooms, Quality Assurance, HR, Finance, etc. Oversee assigned hotel properties to ensure the delivery of operational service standards and financial target can be met. Responsible to drive and implement group-wide initiatives in order to achieve group objectives. Handle community/ media related inquiries in the most effective manner, while referring sensitive matters to the Group and corporate media/ communications offices. Work closely with Group GM Management Office for new projects feasibility study as required. Provides regular and ad hoc information and status reports to the Management Office as requested on the financial and operational performance of the property against plan. Manages cash flow by implementing capital expenditure decisions that is in line with business performances. Requirements A degree holder with a minimum of Bachelor level preferably in Hotel & Hospitality. At least 10 years management experience in hotel & hospitality industry and managing multiple & sizable properties. Presentable, excellent service mindset in driving people & client experience. Effective interpersonal and communication skills especially with stakeholder management. Good analytical and numeric sense, be able to drive revenue & manage cost. Strong in project management and problem solving. Good command of Cantonese, Mandarin and English.