Guest Relations Host/Hostess

Under direct supervision provides patients with food and nutrition services up to and including; working with patients on the room service process, passing and picking up patient trays, distributing between meal snacks to patients, providing pantry stocks to nursing units and acting as a liaison between the patient, Dietary and Nutrition and Nursing Services. Education: High School graduate or equivalent work experience required Skills: • Basic knowledge of tray identification system and has a basic nutrition knowledge as related to the patient menu program. • Skill in oral and written communication. • Ability to work well under time constraints and to work effectively as a team member. • Ability to apply common sense understanding to carry out detailed written or oral instructions. Principal Duties and Responsibilities: • Delivers and retrieves patient trays. Assists patient with tray set-up as needed. Delivers nourishment and/or between-meal snacks to patients as ordered by Dietary and Nutrition services. • When interacting with patient the host/hostess utilizes AIDET guidelines. • Stocks unit pantries according as ordered in CaterTrax. All stock sheets signed off as completed by nursing personnel. • Consults with the team leader or supervisor regarding any problems or conflicts. Reports all meal service related problems to the team leader and/or manager. May assist with tray and tray line set –up and also with the preparation of simple food items as directed by Team Leader or manager • Communicates with patients, visitors and staff in a positive, cordial manner. Is sensitive to the patient’s age, ethnic, cultural and social background. • Assists with the expedition of trays from tray line. When in kitchen area place hot beverages on trays and place trays in appropriate holding cart as directed by supervisor. • Retrieve dirty trays from patient’s room in a timely manner to ensure that trays are not left on the patient units • Cover any other unit as directed by management. Cover other units as needed during break times. • Provides patient with a hand sanitizer wipe prior as the meal is delivered. Encourages patient to use sanitizer wipe prior to eating. • Pours coffee and other hot beverages at the time of tray delivery for each patient. Ensures coffee is fresh and hot with each trip to patient areas. • Assists the department with maintaining a courtesy score of 90% or above for the overall Press Ganey score for Courtesy of the Person Serving Your Meal. • Demonstrate knowledge of fire safety to meet State and Joint Commission regulations to include the location of the Ansul fire system, correct storage of fire extinguishers and how to report a fire. • Demonstrate knowledge of safe chemical usage by identifying the location of Safety Data Sheets (SDS), correct Personal Protective Equipment (PPE) and the usage of PPE • Demonstrate knowledge of the HACCP program to include the temperature danger zone, labeling and dating, and sanitation. •…