Guest Services Agent

ABOUT OUR ROLE We are seeking a highly motivated and customer-oriented Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries, requests, and complaints with professionalism and efficiency. Your main goal will be to create a positive and memorable experience for our guests, leaving them with a desire to return to our resort in the future. ESSENTIAL FUNCTIONS Greet guests upon arrival and check them in, ensuring all necessary information is obtained and recorded accurately Answer guest inquiries and provide information about resort facilities, services, and local attractions Handle guest complaints and resolve issues in a timely and satisfactory manner Assist guests with luggage, transportation, and other requests as needed Maintain a clean and organized front desk area and lobby All other duties as assigned QUALIFICATIONS Minimum Qualifications: A valid driver’s license Excellent communication and interpersonal skills Ability to work flexible hours, including weekends and holidays Proficient in Microsoft Office and basic computer skills ​ PM availability and weekends is required Preferred Qualifications: Previous experience in customer service or hospitality role Previous experience in a front desk position Fluent in a second language, preferably Spanish Familiarity with hotel reservation systems Basic Competencies: High level of professionalism, able to follow instructions with follow-up, respect, and integrity. Understand oral and written communications, follow detailed directions, and provide clear instructions/directions. Basic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills. ​ PHYSICAL REQUIREMENTS Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift. Must be able to move at least 20 pounds up to 5 feet high without another person's aid. Must be able to assist guests with luggage and set up event rooms ABOUT OUR BENEFITS Company Benefits and Perks Full Time Part Time Seasonal Medical (with company contribution) Eligible - - Dental (with company contribution) Eligible - - Vision (with company contribution) Eligible - - Paid Time Off Eligible - - 401(k) (with company match) Eligible Eligible - Sick Time Eligible Eligible - Employee Dining Discounts Eligible Eligible Eligible Employee Marketplace Discounts Eligible Eligible Eligible SCHEDULE Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays. PAY RATE $17.00 Hour JOB STATUS …