Guest Services Officer

START NOW. LEAD INTO 2027 Join our team today and build your next career chapter with Grecotel. Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Guest Services Officer to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations. Responsibilities Welcome guests upon arrival and provide information about hotel facilities, services, and local area attractions. Assist guests with check-in and check-out processes, ensuring accuracy and efficiency. Handle guest inquiries, requests, and complaints promptly and professionally. Coordinate with other hotel departments to fulfill guest requests and ensure guest satisfaction. Maintain a thorough knowledge of hotel services and promotions to effectively assist guests. Contribute to a positive team environment by working collaboratively with colleagues and other departments. Requirements Prior experience in a guest-facing role within the hospitality industry is preferred. Excellent communication and interpersonal skills. Strong customer service orientation with a friendly and welcoming attitude. Ability to multitask and prioritize tasks in a fast-paced environment. Attention to detail and problem-solving skills. Fluency in English is required; additional languages, especially German or French, are a plus. Benefits Competitive salary package and additional benefits Career development within Greece's leading hospitality group Opportunities for internal mobility and long-term career growth Accommodation (if necessary) and full board Transportation support and/or travel expenses Access to training and educational programs A dynamic and supportive working environment Employee discounts across Grecotel hotels and selected partner businesses A people-focused culture built on teamwork, respect and excellence