Guest Services Specialist

THE FIRM As a leading international law firm, we are dedicated to excellence through impactful communication, collaboration, and community involvement. Our company culture has earned us one of the "100 Best Companies to Work For" for 27 consecutive years. This honor, along with many others, highlights our commitment to innovation and professional development. At Alston & Bird LLP, our foundation is made of trust, reliability, and compassion. JOB DESCRIPTION Under direction of the Guest Services Manager, efficiently manage and coordinate all services related to visitor experience, firm business calls, reservation management, Atlanta Daily Vitals and Red Carpet Service by being professional, caring, resourceful and motivated. An Alston & Bird Guest Services Specialist is proactive in anticipating clients’ needs and responds promptly to the requests of customers by aligning services to the customers’ needs and schedules. This position operates out of our office in Atlanta GA.   A Guest Services Specialist is a good steward of the Firm’s TOP ECHELON service culture which the Firm relies on to deliver world class service to our clients, guests, business partners, attorneys, and administrative staff. TOP ECHELON is a distinguishable brand of service that extends beyond the norm and empowers us to exceed internal and external customer expectations. ESSENTIAL DUTIES Key member of the firm’s Global Reservations team Operate Firm’s telephone, reservation, and visitor management systems. Greet clients and guests with a calm, courteous, and professional demeanor Deliver responsive, personalized telephone service for all business calls, providing information about the Firm and its practice areas as needed. Compose and distribute the daily Atlanta Office Vitals email highlighting visitors, and upcoming events. Serve as a resource for Conference Room Space Policy; process intake forms and coordinate approvals with ATL administration. Confirm meeting details, including guest registration, meals, technology needs, and room setup. Act as concierge for visiting attorneys: manage Red Carpet requests, access cards, floor maps, office resources, and local directions. Process guest identification and escort visitors per ISO policies. Liaise between clients and internal departments to address requests promptly. Coordinate with First Responders and Firm Medical Response Team for emergencies. Maintain a client-ready reception area. Provide overtime support as needed, sometimes on short notice. Creates a positive first impression as the initial point of contact for the ATL office, embodying a polished, professional presence in alignment with firm policy. Perform other duties as assigned. SKILLS NEEDED TO BE SUCCESSFUL EDUCATION AND EXPERIENCE Intermediate knowledge of Microsoft suite, event/space management systems (preference given to candidates with experience using Korbyt) and field-based data entry systems …