HCM Support Engineer

Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy, digital identity and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers hundreds of new threats each minute and validates billions of threat queries daily. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 180 of the world’s most recognized technology brands. Founded in 2001, Bitdefender has customers in 170+ countries with offices around the world. For more information, visit https://www.bitdefender.com ABOUT THE ROLE We are looking for an HCM Support Engineer to become the day-to-day operational backbone of our HR and Legal application stack within the HCM stream. You will be the first point of contact for internal users across HR, Legal, and related business functions whenever something needs attention — from user access and configuration to incident resolution and the smooth rollout of new tools. This is a functional support and operations role: your value comes from owning the user experience across the application ecosystem, driving adoption, and keeping everything running smoothly. You will collaborate closely with System Administrators, Product Owners, and the Engineering team, and report directly to the Sr. Systems Manager HCM. KEY RESPONSIBILITIES INCIDENT & SUPPORT MANAGEMENT Serve as the first point of contact (Tier 1/2) for internal users experiencing issues with HR and Legal applications — triaging, diagnosing, and resolving incidents within scope. Prioritize incidents by business impact, ensure SLA compliance, and escalate complex or recurring issues to the Sr. Systems Manager HCM, System Admins, or Engineering with clear context and reproduction steps. Provide software support and guidance to colleagues — including remote support via video conference — ensuring internal users are confident and effective in using HCM applications. APPLICATION ADMINISTRATION & OPERATIONS Administer HCM stream applications — handling user provisioning, access controls, license management, configuration changes, and routine health checks following team procedures. Support the HR application stack — covering employee lifecycle workflows, onboarding/offboarding, absence & leave, performance cycles, and HR compliance processes. Support the Legal application stack — including contract templates, approval workflows, clause libraries — ensuring alignment with internal legal processes. Ensure data is entered, transferred, and processed in compliance with legal requirements and internal company policies. IMPROVEMENT & KNOWLEDGE MANAGEMENT…