Head of Delivery - SI/Cyber Security/Managed Services

Grade Level: L4 Location: ISB/LHR/KHI Last date to apply: 9th October 2026 What is Head of Delivery – SI, Cybersecurity & Managed Services? The Head of Delivery – SI, Cybersecurity & Managed Services owns the end-to-end technical delivery of Jazz Enterprise Solutions’ systems integration, cybersecurity and managed services portfolio for enterprise, financial services and public sector customers across Pakistan. The role carries dual accountability. It is the senior technical authority for every systems integration engagement Jazz delivers — accountable for solution integrity, delivery quality and customer acceptance across network, data centre and security infrastructure projects. It is equally a leadership role: building a certified, multi-vendor delivery practice from the current bench and an approved hiring plan, and establishing the managed services capability that sustains customers after go-live. Functional scope covers systems integration delivery across Network, Data Center and air-gapped solutions, including GPU-capable infrastructure where that forms part of the customer estate; SecOps Customer Delivery and SecOps Platform Delivery; Security Certifications; Enterprise GRC Compliance for platforms and services this unit delivers, and customer GRC engagements; and Managed Services for SI and cybersecurity contracts. The role reports directly to the Head of Delivery & Services, and carries nationwide delivery coverage. What does Head of Delivery – SI, Cybersecurity & Managed Services do? Scope & Boundaries • Own customer-facing SI, cybersecurity and managed services delivery. • Own managed-services design, the SLA construct, Tier 3 / Tier 4 technical support and customer service reviews for SI and cybersecurity contracts. • Tier 1 / Tier 2 run-state operations, NOC, SOC operations, ticket flow and service-assurance reporting sit with Technical Support & Service Assurance. • Deliver inside Delivery Excellence / Tech PMO governance, and with Delivery Supply Chain on hardware, vendor commercial execution and site readiness. Technical Delivery Accountability • Act as the senior technical authority for all SI engagements — owning solution integrity, design validation and technical sign-off from project kick-off through to customer acceptance. • Own delivery outcomes across the SI portfolio: scope, schedule, quality, risk, TAT compliance and revenue recognition readiness. • Engage at solution design stage with Solutions Engineering to validate technical feasibility, effort and resource availability before commercial commitment. • Lead resolution of complex technical escalations personally, and represent Jazz technically in critical customer interventions. • Own GPU-capable compute and storage, and air-gapped backup delivery, where those form part of SI or security estates. • Own delivery cost, engineer utilisation, partner professional-services spend, penalty risk and margin on the portfolio. Cybersecurity & Compliance…