Head of HR Operations & Platforms

Head of HR Operations & Platforms Full Time Permanent position Role Purpose The Head of HR Operations & Platforms will lead the delivery and continuous improvement of HR operations, systems and services across Uniphar Group, ensuring efficient, consistent and technology-enabled support for employees, managers and HR teams. The role brings together leadership of HR Operations, HR technology and reporting, with responsibility for ensuring HR services are customer-focused, well-governed and scalable across a growing international organisation. A key priority for the role will be supporting the implementation of SAP SuccessFactors and the transition from Workday, before taking ownership of the ongoing operations, governance and optimisation of the HR platforms and services landscape. Working closely with HR Directors, divisional HR teams, Technology, Finance and IT, the successful candidate will drive service excellence, process improvement and effective use of technology while balancing strategic priorities with operational delivery. Key Responsibilities HR Operations Leadership Lead the HR Operations function, including operational support and administration services, establishing clear roles, service standards and ways of working. Drive the phased centralisation of agreed HR Operations activities and support resources, working in partnership with divisional HR teams. Build a high-performing operations team focused on service excellence, process efficiency, continuous improvement and employee experience. Ensure consistent and customer-focused delivery across the employee lifecycle, including oversight of payroll operations and associated providers. Develop operational KPIs covering service quality, responsiveness, accuracy, efficiency and customer experience. Build a culture of accountability, collaboration and continuous improvement. HR Technology Platforms and Service delivery Ensure HR Operations and HRIS collaborate on process and system changes so that solutions are practical, controlled and aligned with the future operating model. Provide leadership for the HR technology landscape, ensuring systems support and business requirements are met.   Lead and develop the HR Operations & HR Systems team, with clear accountability for operational services, systems support, reporting, data quality and continuous improvement. Ensure system design supports simplified and standardised operational processes rather than replicating legacy ways of working. Establish clear governance for HR platforms, workflows, data, releases and access controls. System led transition and business readiness Lead the transition to new ways of working, ensuring HR processes, services and support models are ready for go-live. Ensure operational readiness across people, processes, data, controls, documentation, training and support arrangements. Oversee the transition from Workday to SuccessFactors, ensuring continuity of HR operations and minimal…