Head of Operational Transformation – Operations Maintenance

Primary Location NSW - Chatswood Job Description Summary Service Stream is seeking an exceptional Head of Operational Transformation to drive strategic improvement initiatives across our operations maintenance business. This is a rare opportunity for a commercially astute and influential leader to create lasting impact through operational excellence, data-driven decision making, AI-enabled transformation, and measurable financial outcomes. About the Role Head of Operational Transformation – Operations Maintenance Lead transformation. Unlock value. Shape the future of field operations. Service Stream is seeking an exceptional Head of Operational Transformation to drive strategic improvement initiatives across our operations maintenance business. This is a rare opportunity for a commercially astute and influential leader to create lasting impact through operational excellence, data-driven decision making, AI-enabled transformation, and measurable financial outcomes. Working closely with senior leaders, operational teams, and key client stakeholders, you'll identify opportunities, build compelling business cases, and lead the implementation of high-value initiatives that improve productivity, customer outcomes, quality, and profitability. What You'll Be Doing As the Head of Operational Transformation, you will: Develop and manage a portfolio of strategic improvement initiatives across a large-scale field services environment. Build robust business cases supported by financial modelling, quantified benefits, and clear implementation pathways. Drive operational excellence through productivity improvement, cost optimisation, quality enhancement, and customer experience uplift. Lead cross-functional transformation programs from concept through to benefit realisation. Leverage AI, automation, analytics, and digital technologies to improve operational performance and decision-making. Create executive dashboards and real-time reporting that provide meaningful business insights. Partner closely with senior leaders and clients to align priorities, secure buy-in, and deliver sustainable outcomes. Foster a culture of continuous improvement, innovation, accountability, and execution excellence. What We're Looking For You'll be recognised as a transformation leader who thrives on solving complex operational challenges and turning strategy into results. Essential Experience Senior leadership experience within telecommunications, utilities, infrastructure, field services, or similarly complex operational environments. Demonstrated success delivering large-scale transformation, operational improvement, and business performance initiatives. Strong commercial acumen, financial modelling, and business case development capability. Experience leading cross-functional programs involving multiple stakeholders. Advanced analytical skills and the ability to translate data into actionable insights. Executive presence with…