Head of Revenue Operations

At Commify, we're not just a company - we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys. Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact. We need talented people to grow a global company where everyone feels proud to belong, have a purpose, and do their best to directly shape the digital future. About The Role: As Commify continues to consolidate its platforms, brands and standardise its offerings across our core business lines (Applications, API, and ISVs), we are seeking a strategic and results-oriented Head of Revenue Operations. This leadership role is responsible for evolving a traditional commercial operations function into a true revenue operations function, responsible for driving sustainable revenue growth by unifying data, processes, and technology stacks across Marketing, Sales, and Customer Success. Reporting directly to the Chief Revenue Officer (CRO), you will work closely with our international commercial teams to provide robust sales support and analysis. In partnership with Commercial leaders and the VP of Marketing Transformation, you will manage the end-to-end marketing and sales process, implement commercial best practices across all territories, and establish a single source of truth for performance reporting. Key Responsibilities: Sales Strategy & Planning: Partner with the CRO to drive GTM planning, sales forecasting, and process improvements across regional teams. Design scalable sales workflows to support UI, API, and ISV revenue streams, while collaborating closely with the VP of Marketing Transformation to align Sales and Marketing and eliminate operational silos. Compensation & Incentives: Co-design and coordinate competitive sales compensation plans, incentive structures, and quota assignments across all territories. Reporting, Analytics & Forecasting: Lead the sales forecasting process to ensure regional accuracy and consistency. Deliver unified performance reporting, covering funnel velocity, Net Revenue Retention (NRR), Customer Acquisition Cost (CAC), and headcount efficiency, directly to the CRO, CMO, and Executive Management Team. Customer Lifecycle & Operations: Manage the end-to-end lead-to-cash process, setting clear SLAs for lead qualification (MQL/SAL/SQL) and handoffs between Sales, Marketing, and Customer Success. Standardise processes across onboarding, renewal forecasting, churn reporting, and account expansion. Technology, Data & M&A: Serve as business owner for sales…