Head of Subscription Analytics

Who we are We're Future, a global leader in specialist media. Our people bring our trusted brands to life, helping millions of people discover expert content that informs, inspires, and drives action. As a pioneering multiplatform media powerhouse, we provide expert content and technology that build valuable communities across all channels. The Team You'll Join Our subscription division is driving strategic growth across iconic global brands like The Week, Kiplinger, and PC Gamer. Based in our London or Bath offices, our team turns customer data into commercial recommendations. You'll join a collaborative environment focused on data-led innovation, retention strategy, and recurring revenue. This position offers a unique chance to shape commercial strategy across major UK and US markets. This role would particularly suit someone with a background in management consulting, strategy or private equity, who combines strong analytical capability with commercial problem-solving and the ability to influence senior stakeholders. What you'll do Reporting to the Growth Marketing Director, you'll manage the analytics agenda across our multi-brand subscription business. In this role, you'll translate customer, marketing, and financial datasets into clear commercial strategies. You'll work closely with Marketing, Finance, BI, and Strategy teams to improve acquisition, retention, pricing, and profitability. On a daily basis, you'll explore complex datasets using SQL, BigQuery, Excel, and Google Sheets. You'll build commercial models, track customer lifetime value, and harness AI tools to enhance analytical workflows. Additionally, you'll guide and coach analysts to help build a forward-looking analytics function. You'll oversee subscription analytics across customer lifetime value, acquisition economics, churn, and pricing models. You'll partner with Marketing, Finance, and Strategy teams to connect customer metrics directly to revenue and profitability. You'll build sophisticated commercial models in Excel or Google Sheets to guide strategic decisions. You'll explore large datasets with SQL and BigQuery to uncover actionable growth opportunities. You'll mentor and coach analysts, strengthening their technical and strategic capabilities. You'll present accessible commercial narratives and recommendations to senior stakeholders across UK and US markets. What you’ll bring Proven experience turning complex customer and financial data into strategic recommendations. Practical understanding of subscription metrics, including customer lifetime value, cohort analysis, and retention rates. Ability to break down ambiguous commercial challenges into clear analytical frameworks. Experience communicating technical insights clearly to non-technical business partners. Experience guiding, coaching, or managing analysts. Familiarity with using AI tools to streamline analytical workflows. Demonstrable experience in commercial, customer, or growth…