Head of User Experience

Build what matters. Grow where it counts. Who We Are At AMCS, sustainability means business — and careers that create impact. From our roots in Ireland to our teams across Europe, North America and Australasia, we are bringing together ambitious people to help reshape the industries that sustain our world. What We Build We build intelligent, cloud-based SaaS solutions that turn complex operations into smarter, more sustainable performance. Powered by AI, data and deep industry expertise, our technology helps customers optimise routes, manage recycling, improve compliance, unlock insight and move faster toward a more efficient, circular future. Why Join AMCS Join AMCS and be part of a global team where purpose meets performance. Here, you can grow your career, challenge what’s possible and work on technology that makes a measurable difference — for our customers, our communities and the planet. AMCS is restructuring its product organization around a unified cloud platform that encompasses capacities across the lifecycle of waste and recycling management. This role is being created to give UX a seat at that leadership table, to set and enforce design standards across the platform, to co-own the shared UX Framework and component library with the platform team and to professionalize how UX validates and tests product decisions. What you'll do Design system & UX framework leadership within a SaaS solution • Own and drive the AMCS Platform Design System end-to-end: standards, governance, and adoption across all product lines. • Ensure that the SaaS solution across products and modules delivers a seamless experience from sign-in, setup and user navigation. • Partner directly with the platform engineering team to shape the UX Framework and shared UX component libraries, ensuring design and engineering evolve them together rather than in parallel. • Establish the governance model so the design system scales without becoming a bottleneck. Cross-product UX consistency & product enhancement • Drive consistency of UX patterns, interaction models, and visual language across products and development initiatives in all three Product Lines. • Review current AMCS products and proactively propose UX enhancements that improve usability, discoverability, and user productivity — concretely, fewer clicks and less friction to complete core workflows. • Build the mechanisms (design reviews, UX debt tracking, heuristic audits) that catch inconsistency before it ships, not after. UX process & best practices • Work with the product team function to ensure good customer validation and then feedback on product experience to ensure we build/have built the right product and UX. • Partner with Product Management and Engineering to define how UX shows up in the SDLC: spec validation, design reviews, usability testing labs, and acceptance criteria for “good UX,” not just “functionally complete.” • Introduce lightweight, repeatable usability…