Head Waiter/Waitress

Our Group At Ardent Pub Group, everything starts with people. Whether you’re walking into one of our pubs or joining our team, you’ll be met with genuine warmth. We build pubs that are rooted in their communities, driven by purpose and built to last. We operate three acclaimed pubs - The George (Fitzrovia), The Cadogan Arms (Chelsea), and The Hound (Chiswick) - each rooted in tradition but full of fresh energy. Named Food-Led Pub Group of the Year at the 2024 R200 Awards, with The Cadogan Arms and The George both featured in the Top 100 Gastropubs list, we’ve also won the 2026 Best Premium Food Offer at The Publican Awards - cementing our reputation for leading the way in exceptional pub dining. As hospitality’s highest-scoring B-Corp certified company, we’re committed to doing business the right way - balancing exceptional guest experiences with meaningful social and environmental impact. Our culture is just as important as our performance, which is why we’re proud to be recognised in CODE Hospitality’s Happiest Places to Work 2025 and Sunday Times Best Places to Work 2026. Our mission is to deliver the gold standard of public houses - where quality food, drink, and service create exceptional experiences. If that resonates, we’d love to hear from you. Benefits and Culture Group & External Partners Dining Discount up to 50% Private Healthcare with Vitality after 1 year service( 40% off with Virgin Active, PureGym & Nuffield Gyms) Employee of the Month Awards £1000 Values Award every quarter 24/7 GP & EAP Access Freshly cooked team meals everyday All breaks are paid Employee Referral Bonus up to £800 WSET Training Industry leading training & onboarding Supplier trips Twice yearly staff parties 1 paid day per year to donate to a charity of your choosing CODE Membership Hospitality Rewards Enhanced Membership Package Wellbeing & EAP Support including 1 on 1 sessions LOS, Bday, Maternity, Paternity, Wedding Gifts Bespoke coaching and training courses The Position As Head Waiter/Waitress at The Cadogan Arms, you will play a key role in shaping the guest experience. You’ll deliver a warm, genuine welcome, ensure exceptional service throughout every visit, and lead by example—continually inspiring the front-of-house team to deliver the same high standards. The ideal Head Waiter / Waitress will have: Previous experience as a Senior Waiter, Head Waiter, or Supervisor within a quality pub or restaurant A genuine passion for delivering outstanding and memorable guest experiences A strong interest in hospitality, with a desire to learn, grow, and develop with the business Excellent attention to detail and a warm, personable, and professional approach A typical working week may look like 5 working days, including 3 single shifts and 2 double shifts. As with most roles in hospitality, shift patterns may vary depending on business needs. If you take pride in great guest service and…