Homeownership Portfolio Analyst II

Compensation Grade: 12 BASIC PURPOSE:   Performs intake, processing, underwriting, funding, and post-funding functions associated with the Bank’s Community Investment Services programs. Reviews applications for funding, conducts eligibility and financial feasibility analyses and underwriting, reviews documents associated with disbursement and post-disbursement of program funds. ESSENTIAL FUNCTIONS: Responsible for evaluating, reviewing, underwriting and verifying supporting documentation for applications for the Bank’s Affordable Housing Program (AHP) Homeownership Set-aside, General Fund and Community Investment Cash Advance (CICA) programs. Reviewing and specifying loan conditions as necessary. Reviews and interprets language in loan closing documents such as promissory notes, closing statements, deeds, etc., that indemnify the Bank and its members against potential losses. Reviews and analyzes documentation associated with disbursement of program funds and determines compliance with federal regulations and department procedures. Reviews, analyzes, and interprets financial data contained in project proformas and sources, and uses statement and development budgets, and makes funding recommendations. Develops, designs, enhances, and maintains comprehensive financial spreadsheets, and form templates to facilitate the analysis and monitoring of the Bank’s Affordable Housing Program. Responds to inbound customer support phone calls and email messages from the Bank’s shareholders, and other related parties.  Online systems supported include the Bank’s Affordable Housing Program portals and customer relationship management (CRM) system (SalesForce). Serves customers by determining requirements, clarifying desired information, and answering inquiries, performing research, locating, and providing information related to technical assistance regarding lending and disbursement procedures and regulatory requirements, resolving problems, fulfilling requests, and maintaining databases. Uses the Bank’s CRM system to log and track email requests and incoming calls for end-user support, technical inquiries, product information, and other customer-service requests. Ensures accurate and timely CRM system entry of all customer interactions to provide enterprise-wide visibility into the Bank’s relationship with our customers.  Monitors the Bank’s Affordable Housing Program mailboxes. Meets established performance metrics and standards. Makes recommendations for and participates in the design and implementation of operational systems, and standard operating procedures. Performs quality control assurance of portfolio and provides guidance and feedback in Community Investment Services department policies, procedures, and practices. Assists with onboarding, training, developing, and educating new and existing staff members. Performs user acceptance testing to validate system performance, new functionality, upgrades, patches, new…