Hospitality Coordinator

We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to apply! Job Description: 1. Housekeeping Operations Management Lead and oversee all housekeeping operations across GHC, including villas, apartments, guest accommodations, halls, public areas, learning facilities, recreational spaces, and other campus amenities. Develop, implement, and enforce housekeeping standards, policies, Standard Operating Procedures (SOPs), and hygiene practices to ensure consistent service excellence. Establish quality assurance programs and conduct regular inspections to maintain high standards of cleanliness, presentation, safety, and operational consistency. Monitor housekeeping performance indicators and implement corrective measures to improve service delivery continuously. Oversee the resolution of guest feedback, complaints, and housekeeping-related issues to enhance guest satisfaction and overall resort experience. Collaborate closely with maintenance, hospitality, events, and facility teams to ensure seamless operational support and facility readiness. 2. Landscape and Grounds Management Lead the planning, development, and implementation of landscaping concepts that enhance the visual appeal and overall guest experience of GHC. Oversee the upkeep, cleanliness, and presentation of gardens, walkways, recreational areas, open spaces, and other outdoor facilities in accordance with GHC standards. Drive landscaping programs, beautification projects, and sustainability initiatives to maintain an attractive, functional, and environmentally responsible environment. Ensure all grounds and landscape assets are maintained in a safe, aesthetically pleasing, and operationally effective condition. Identify opportunities for continuous improvement and innovation in landscape design, maintenance practices, and resource utilization. 3. Resource Management Lead, coach, and develop housekeeping personnel, gardeners, and service contractors to achieve operational excellence and service standards. Plan manpower deployment, duty rosters, work schedules, and contractor assignments to support seven-day operational requirements. Monitor workforce productivity and optimize resource allocation to meet operational demands efficiently. Manage housekeeping and landscaping inventories, equipment, materials, and supplies to ensure uninterrupted operations and cost-effective resource utilization. Ensure contractors and service providers perform according to contractual obligations, safety requirements, and established service standards. 4. Operational Excellence, Compliance and Governance Develop, implement, and monitor operational policies, SOPs, and performance standards to achieve operational efficiency, service excellence, and sustainability. Ensure compliance with corporate governance requirements, occupational safety and health regulations, environmental…