Hospitality Operations Specialist

Our experience farm, hiddenvalleyorchards.com, is a community destination in the fall for pumpkin picking, great food and beverage, family activities, and authentic, high quality retail. We are a farm first, but a hospitality venue just as much - welcoming thousands of visitors each fall. The experience of our guests and associates is of paramount importance. We are recruiting for a PART TIME, seasonal Hospitality Operations Specialist to help lead key areas of the farm to ensure guests have a safe, clean, and enjoyable experience - and get the best of what we have to offer. Competitive compensation will be $18-25 per hour. Responsibilities Leadership & Daily Operations Serve as the day-to-day operational leader for areas that may include retail, food & beverage, or activities Provide direction, coaching, and support to team members throughout each shift. Conduct opening, mid-day, and closing walkthroughs to ensure all areas meet cleanliness, safety, and presentation standards. Ensure employees are following SOPs, safety guidelines, and company policies consistently. Jump in to perform work directly where necessary. Assist with training new team members, providing hands-on coaching and feedback. Lead by example through professionalism, accountability, and a guest-first mindset. Guest Experience Resolve guest concerns or complaints promptly, professionally, and with a hospitality-first approach. Create memorable guest interactions by anticipating needs and exceeding expectations. Ensure all attractions are operating safely, efficiently, and with exceptional guest service. Manage sampling and guest education on our products Monitor guest flow throughout the property and make adjustments to reduce congestion and wait times. Encourage team members to actively engage with guests rather than simply supervising attractions. Safety & Compliance Perform routine inspections. Document and communicate maintenance, safety, or operational concerns to management. Respond appropriately to guest or employee incidents and complete necessary documentation. Verify attractions remain compliant with operational and safety standards throughout the day. Property & Facility Management Oversee cleanliness and appearance of guest areas, walkways, restrooms, seating areas, and activity spaces. Coordinate minor maintenance needs and communicate larger repair requests. Ensure supplies, equipment, and activity materials are stocked and organized. Requirements Experience Proven experience in leadership at a restaurant, theme park, or hospitality group - or a long term background in education Strong organizational and communication skills. Food service experience Ability to work in a fast-paced environment while maintaining attention to detail. Excellent time management skills and the ability to work collaboratively in a team setting. Commitment to quality, cleanliness, and great customer service. Ability to work weekends,…