Host

GENERAL SUMMARY: A Host presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host will greet guests upon arrival, inform guests of their wait time (if any), monitor a waiting list, enter guest names into the computer system, answer the phones and fill to-go orders, show guests to their table and wish farewell as they leave. The host plays an integral part in the flow and pace of our dining service. SUPERVISORY RESPONSIBILITIES: There are no supervisory responsibilities for this position. ESSENTIAL DUTIES & RESPONSIBILITIES: Ensure dress code policy is followed consistently Interact with guest, create reservations Assess guest needs and requirements for an unforgettable experience Informs manager and serves/bartenders of guest special occasion Keep host stand clean and organized Ensure menus are clean and ready for service Perform daily and weekly cleaning duties, as well as periodical bathroom checks Rotate seating between different sections to ensure even workloads for server REQUIRED SKILLS AND ABILITIES Ability to work efficiently under pressure in a fast-paced environment Strong organizational skills with the ability to multitask Basic understanding of cleanliness and sanitation standards Excellent customer service skills with a polite and attentive demeanor Flexibility to work varied shifts, including nights, weekends, and holidays May require a food handler's certification, depending on local regulations EDUCATION AND EXPERIENCE: Guest service experience in hospitality industry is preferred CERTIFICATES, LICENSES AND REGISTRATIONS: Must have a valid form of identification. MATHEMATICAL SKILLS: Must have the knowledge to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals; Must have the knowledge to calculate figures and amounts such as discounts and tips. Must have the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. COMPUTER SKILLS: Must be able to learn and utilize Toast Point-of-Sale (POS), Restaurant365 systems and OpenTable LANGUAGE SKILLS: Basic knowledge of English is highly preferred. Must have the ability to read, understand and follow both verbal and written company directives and initiatives. Must demonstrate knowledge and understanding of government policies and regulations. Have the ability to effectively answer questions and speak before groups of managers, clients, customers, and the general public at restaurant locations. REASONING ABILITY: Must have the ability to use common sense to understand and carry out written and oral instructions. Must have the ability to creatively solve problems in a fast paced environment using experience and an outside-the-box mindset. PHYSICAL REQUIREMENTS: The physical demands described below are…