Hostess

The Role The Hostess will be responsible for welcoming guests, managing reservations, coordinating seating arrangements, and ensuring every customer receives a professional and memorable first impression. The successful candidate will work closely with the service team to deliver exemplary customer experiences while maintaining the highest standards of professionalism. Key Responsibilities Welcome guests warmly and professionally upon arrival. Manage guest reservations and coordinate seating arrangements efficiently. Answer incoming calls professionally and handle customer inquiries promptly. Maintain excellent communication with guests throughout their visit. Coordinate with the service team to ensure smooth guest flow and timely seating. Handle guest concerns or complaints professionally and escalate issues where necessary. Maintain an organized reception area that reflects Charlie’s Corp’s brand standards. Support branch operations to ensure exceptional customer service is consistently delivered. Perform any other duties assigned by the Branch Manager or Management. Qualifications & Experience Minimum of a Diploma in Hospitality Management, Business Administration,Customer Service, or a related field. At least 1 year of experience in a Front Office, Hostess, Guest Relations,Reception, or Customer Service role. Previous experience in the hospitality industry will be an added advantage. Key Competencies We are looking for someone who: Has excellent interpersonal and customer service skills. Demonstrates excellent telephone etiquette. Has strong problem-solving and conflict resolution abilities. Is professional, confident, and well-groomed. Can multitask and remain calm under pressure. Is proactive, dependable, and able to work with minimal supervision. Preferred Candidate Profile Female candidates are encouraged to apply. Preferred age: 23–28 years. Pleasant personality with a positive attitude. Passionate about delivering exceptional guest experiences.