Hotel General Manager

Set a course for adventure with Princess Cruises! As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea. Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment. At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates. As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.   Lead the overall Hotel department operation onboard, ensuring all hotel functions deliver an exceptional, guest-centric experience in line with Princess Cruises standards. Direct the day-to-day performance of senior Hotel leadership, providing clear direction, support, and accountability across Guest Services, Rooms Division, Food & Beverage, Entertainment, and revenue outlets. Partner closely with the shoreside Hotel Operations Director to align shipboard operations with company strategy, performance targets, and brand initiatives. Plan, coordinate, and document current and future itinerary deployments, proactively identifying opportunities and risks related to revenue, demographics, logistics, and clearance requirements. Oversee planning for dry docks, wet docks, and other maintenance periods, working with the Technical department to minimise guest impact while ensuring hotel spaces remain safe, functional, and visually appealing. Monitor Hotel Key Performance Indicators, analyse trends, and lead timely action plans to improve guest satisfaction, operational efficiency, and financial performance. Oversee and continuously improve the embarkation, disembarkation, tender, and shore excursion experience, ensuring smooth operations and consistent delivery of the Princess product. Collaborate with the Chief Engineer Officer and Technical team to maintain the appearance, reliability, and functionality of all hotel facilities, equipment, and public areas. Work with the Senior Doctor to ensure the Medical department’s guest-facing services, billing, inventory control, and regulatory records meet company, CDC, and USPH standards. Own the financial performance of all hotel revenue-generating areas, ensuring budgets, forecasts, and targets are achieved through effective planning, execution, and cost control. Guide onboard revenue managers and senior Hotel leaders to optimise…