Housekeeping Supervisor

KEY DUTIES / RESPONSIBILITIES Ensure that all staff are aware of and follow departmental SOP's Coach and guide new members of the team, putting in place proper orientation training and ongoing training and development for team members. Ensure records are maintained for linen inventory, uniforms, and other items as applicable. Ensure that lost and found articles are stored properly and that the correct logs are maintained. Develop and maintain a motivational working environment within the department and positive relations with other departments. Train staff to become multi skilled in all facets of housekeeping. Initiate measures to minimize all wastage of materials and amenities are used in the department. Ensure that proper key controls are in place. Ensure all special requests are met, with reference to families visiting our resorts with children. To follow the instructions of superiors in order to maintain the department standards of cleanliness. Attend all departmental meetings called by Assistant Housekeeping manager / Executive Housekeeper as well as the Daily operational meetings (morning & evening). Brief Room Attendants either together or individually on the requirements for the day prior to each working shift. To update Supervisor's logbook at the end of each working shift and to give a full account prior to taking Off days/PH or any other leaves. The hand over should be done in person with the Assistant Housekeeping Manager. To ensure handing over of the section Keys, mini-bar status and assigned room status are logged and reported by the concerned Room Attendant before taking Off days and any other leaves. Read acknowledge understanding of the Expected Departure and Arrival list and ensure all the special request are being taking care of and communicated down to the line. Prepare daily 'Task Sheets' prior to working shift and distribute to the concerned Room Attendants and ensure issuing of appropriate guest rooms keys after signing on the 'Key Control Sheet' with IN/OUT timing. To ensure all the Guest Room Keys and Room Assignment Reports are received and completed at the end of every working shift and any uncompleted tasks OR maintenance defects to be reported to Assistant Housekeeping Manager / coordinator for further action. To proceed to assigned area and check and inspect all the expected arrival rooms within the assigned floor to make sure the rooms are well cleaned as per the Resort Standard, amenities and mini bar items are replenished before guest check-in and update the room status by the in-room Telephone. Check all the arrival rooms and a minimum of two occupied rooms for each room Attendant's section daily and complete the room inspection check lists. To report all check-outs and other information such as early make-up OR Late check-out to Room Attendants. And make sure to physically double check the checked-out rooms before the guest departure for any guest belongings left in the room, any…