Housekeeping, Tower Manager

Summary Statement: The Housekeeping Tower Manager oversees the daily operations of a Housekeeping Department. The Tower Manager is responsible for managing the delivery and measurement of Resorts World Las Vegas standards for quality, cleanliness and guest satisfaction while also managing the day-to-day operational functions. This position manages many priorities and demands while solving problems, supporting Team Members, as well as performing the duties of a Floor Manager and Housekeeper when required.   Primary Job Duties: Includes but is not limited to: Ownership of the daily activities for the areas of responsibility to include appropriate cleaning of all room types, corridors, storage areas, ice machine, lockers, hallways, stairwells, and trash rooms to ensure the highest degree of guest and team member satisfaction. Handle and support all hourly and salaried Team Members on matters related to discipline, grievances and any concerns that may arise. Inform salaried Team Members on the latest procedures and policies within the company and department to ensure Resorts World Las Vegas standards are met. Monitor salaried Team Members performance, progress, and work areas. Conduct regular training and coaching while providing performance appraisals and counseling/corrective action as needed. Delegate tasks and department duties or projects and ensure deadlines related to those assignments are met in an efficient manner. At Resorts World we thrive to provide the best service, and this is a team effort. Cleaning is the responsibility of all of us. Guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons, as well as any trash or debris, must be removed and cleaned from the front of the house areas once in your view. Inspect all linens and towels while regularly making notes and reporting when items need to be replaced or are damaged. Ensure all housekeeping storage, pick station areas, cleaning equipment and housekeeping tools are clean, maintained and organized; assure shelves are clearly labeled and are properly cared for. Conduct hiring and onboarding of all staff in all aspects of housekeeping including guest service; attend and arrange specific training for housekeeping staff as required. Ensure proper, efficient, and timely communication channels are being maintained with Senior Management and cross departments including front desk, engineering, etc. Oversee housekeeping services when supplemented by a third-party vendor. Conduct weekly, monthly, and quarterly inventories in a timely manner, as outlined by Company policy, to include maintaining desired par levels and recording of damaged and biohazard linen. Regulate the amount of chemicals, tools and supplies used by minimizing the waste of product while evaluating and recommending cost effective methods to reduce expenses. Maintain quality by implementing innovative strategies resulting in the highest level of cleanliness resort wide. Work…