HRIS Support & Functional Analyst

HRIS Support & Functional Analyst ROLE DESCRIPTION SUMMARY The HRIS Support & Functional Analyst plays a key role in ensuring the stability, reliability and continuous improvement of SES's global HR technology landscape. The role provides operational, technical and data support across HR systems, working closely with HRIS Product Owners, HR stakeholders, IT teams and external vendors. In addition to supporting day-to-day operations, the position contributes to system enhancements, testing activities, releases, process improvements and digital transformation initiatives that enhance the employee and HR experience. This role offers an opportunity to gain exposure to enterprise HR technologies, global HR processes and large-scale HR transformation programs while developing expertise in SAP SuccessFactors, Oracle HR systems and related digital solutions. PRIMARY RESPONSIBILITIES / KEY RESULT AREAS Operational HRIS Support and System Reliability (35%) Provide day-to-day support for SAP SuccessFactors, Oracle HR systems and related HR technology platforms. Manage incidents, service requests and user queries, ensuring timely resolution and a high-quality user experience. Perform root-cause analysis for recurring issues and partner with IT teams, vendors and Product Owners to implement sustainable solutions. Monitor system performance, data quality and operational risks, escalating issues where appropriate and driving resolution through to closure. Support system stability by identifying opportunities to reduce recurring issues and improve operational efficiency. HRIS Delivery, Testing and Releases (30%) Support HRIS Product Owners in the delivery of system enhancements, releases and projects across the HR technology landscape. Execute system testing activities, including functional testing, regression testing and user acceptance testing. Validate system behavior against business requirements, document results and report defects or issues. Assist with release preparation, deployment activities and post-release validation to ensure successful implementation of approved changes. Support configuration validation and data verification activities as required. Continuous Improvement and Digital Enablement (15%) Contribute to initiatives that improve HR processes, user experience and operational efficiency through technology. Identify opportunities for automation, process simplification and improved system adoption. Support implementation of new system capabilities and digital solutions by providing testing, validation and operational expertise. Participate in HR technology improvement initiatives and transformation projects as assigned. Stay informed on HR technology trends and emerging capabilities to support continuous improvement opportunities. User Support, Knowledge Management and Adoption (10%) Provide guidance and support to employees, managers and HR teams on…