Human Resources Operations Manager

Location: 5 days in NY office (Chelsea) Job Type: Full-Time Department: People Reports to: Vice President, Talent Management Salary: $110,000-$140,000 DOE plus excellent benefits package Role Description The HR Operations Manager will own and scale the systems, processes, programs, and data infrastructure that power our People function. You will lead and partner on the development, implementation, and continuous improvement of operational processes and systems that support the full employee lifecycle—from recruiting to offboarding. This is a highly hands-on role for an HR Operations leader who is equally comfortable running payroll, managing benefits, implementing HR technology, auditing complex data, and turning workforce data into actionable business insights. This role ensures our HR operations are compliant, secure, data-driven, and built to scale, while also providing a seamless employee experience. This is a hands-on individual contributor role partnering with cross-functional stakeholders and building the foundation of our core HR functions including compensation, benefits, HRIS, payroll, and compliance. This role will report to Vice President, Talent Management. Key Responsibilities Own and execute end-to-end HR operations across the employee lifecycle, including onboarding, payroll, benefits, compensation, performance management, learning and development, and offboarding. Manage full-cycle payroll for salaried and hourly employees, including timecards, payroll changes, deductions, audits, reconciliations, and issue resolution to ensure accurate and timely payroll. Own administration and continuous improvement of employee benefits, 401(k), equity, lifestyle perks, and other total rewards programs. Lead annual open enrollment and benefits initiatives, including vendor management, employee communications, system configuration, audits, and identifying creative ways to enhance benefit offerings. Lead the end-to-end selection and implementation of a new HRIS and payroll vendor, from requirements gathering and vendor selection through configuration, integrations, data migration, auditing, testing, launch, go-live, and optimization. Own and optimize the People team's HR technology ecosystem, including HRIS/payroll, Lattice, EasyLlama, Notion, and other HR tools and systems. Develop, streamline, and automate scalable HR processes, workflows, methodologies, templates, and toolkits that improve operational efficiency and the employee experience. Build and maintain dashboards and reporting across headcount, turnover, hiring, compensation, payroll, benefits, performance, compliance, and workforce planning. Identify business insights, risks, and opportunities and provide actionable recommendations to senior leadership. Lead cross-functional HR projects from planning through execution, establishing clear milestones, ownership, timelines, documentation, and measurable outcomes. Serve as a trusted point of contact…