HVAC Mechanic

Under general supervision of designated supervisor, perform the work requiring skills in the trade of HVAC for the installation, maintenance, troubleshooting, and repair of HVAC systems. Responsible for providing excellent customer service and producing the highest quality of work and services to multiple technical systems. Provide expertise in the HVAC field for troubleshooting complex issues applying trade knowledge exclusive to those with the highest level of HVAC experience. This position may perform duties related to chiller maintenance, complex dining refrigeration or highly restricted scientific research constant temperature control systems. All HVAC Mechanics are expected to act as department leaders to mentor apprentices and share specific knowledge with others in the field of HVAC maintenance. UNH Facilities is a 24/7/365 operation and has responsibilities related to campus safety and emergency response. Due to the nature of our business, employees may be asked to flex schedules and/or respond to requests outside of normal working hours to meet the demands of the university. This may include early morning, evening, weekend, and holiday work as needed. This position is also classified as “essential staff” and thus required to report to work during campus curtailments. Duties/Responsibilities Service Calls and Customer Service (60%) Respond to service calls and requests related to the operation, repair, maintenance and replacement of HVAC systems.  Ensure work is of the highest quality while meeting current codes and safety procedures.  Trouble-shoot minor and complex HVAC systems and contact the manufacturer’s technical representatives for consultation.  Utilize electronic sources of trouble shooting and problem identification software.  Provide exceptional customer service by responding to requests in a timely manner (according to priority timeframes), communicating status and following up with customers once work is completed.  Using the work management software, maintain accurate records of work completed, materials used, and time expended.  Participate in the on-call rotation and respond to emergency situations, including off-hours periods, as needed. Preventative Maintenance and Project Work (20%) Perform preventative maintenance activities including periodic visual and hands-on inspections/assessments of assigned equipment.  Update and maintain records in the work management software.  Participate and provide expertise in project management meetings regarding equipment replacement, renovations and new building plans.  Complete other HVAC project work as assigned. Leadership and Mentorship to the Facilities Division (10%) Participate, support, and demonstrate Facilities Forward concepts which contribute to a positive work culture. Demonstrate leadership qualities during work activities. Mentor, develop, and train apprentices and new employees. Oversee and provide feedback about contractors working on campus in the HVAC…