QA Engineer - Core Business Systems

Role Introduction We are seeking a highly skilled and hands-on QA Automation to establish, implement, and drive a comprehensive quality assurance strategy across the CBS platform estate — ServiceNow (ITSM), Salesforce and NetSuite (CRM/ERP), Boomi (integrations), OpenAir, and Anaplan — alongside the enterprise-level integrations connecting them. This role requires a strong focus on test automation, integration testing, and data validation, alongside leadership to define best practices and ensure system reliability across the estate. The ideal candidate will also bring an understanding of cloud-native testing principles and security testing requirements at a high level. You will work as a hands-on contributor within CBS , leading by example, building automation frameworks, and driving testing across all six platforms and the workflows that connect them. What You Will Do Test Automation Framework Development Design, develop, and maintain robust test automation frameworks for: UI Testing: Selenium, Cypress, or Playwright — covering ServiceNow, Salesforce, and NetSuite front ends API Testing: Postman, REST Assured — covering Boomi integration endpoints and platform APIs Data Validation: Python scripting with SQL integration — covering cross-platform data flows between Salesforce, NetSuite, ServiceNow, OpenAir, and Anaplan -Integrate automated tests into CI/CD pipelines using tools like Jenkins or Azure DevOps to ensure seamless testing during deployments across the CBS estate. -Maintain clean, reusable, and well-documented test scripts for consistent results across all platforms. Metrics: Achieve 70–80% test automation coverage for critical CBS workflows within 12 months. Ensure automation stability with Functional, Integration, and Regression Testing Conduct functional testing to validate workflows, integrations, and system updates across CBS platforms. Perform end-to-end integration testing across ServiceNow (ITSM), Salesforce and NetSuite (CRM/ERP), Boomi (integration layer), OpenAir, and Anaplan. Automate data validation testing to ensure consistency and accuracy across systems, using SQL and Python scripts — with particular attention to Boomi-mediated data flows as integration scripting is rewritten for ongoing platform compliance. Metrics: Maintain Performance and Load Testing Use tools like JMeter or Locust to conduct performance testing to measure response times and system scalability across CBS platforms. Establish performance benchmarks for critical workflows and collaborate with the Data and Integrations lead and platform owners to address bottlenecks. Metrics: Ensure systems meet defined performance SLAs under expected and peak load conditions. Cloud-Native Testing and Monitoring (High Level) Understand cloud-native testing principles for monitoring system availability, scalability, and resource utilisation across the CBS estate (e.g., AWS CloudWatch, Azure Monitor). Provide…