ICQA Associate

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. Location: Bethlehem, PA Schedule: Compensation: $20.25/hr Role Description: This is an incredibly important position that helps to monitor inventory activities of all clients at each fulfillment center while allowing all existing operations team members to remain focused on their day-to-day responsibilities. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Area Manager, Supply Chain ICQA. What you’ll do: Investigate inventory discrepancies reported by the Operations team. Perform physical inventory cycle counts and reconcile inventory variances. Communicate updates and relay important operational information about clients directly to ICQA Lead. Resolve merchant facing requests around inventory related issues. Comprehension of cycle counts and inventory control processes according to written SOP’s. Ensure inventory variances are researched and resolved in a timely manner, allowing fulfillment of outbound orders. Ensure timely communications to MC team for any orders not able to be fulfilled due inventory discrepancies. This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness. Additional duties and responsibilities as necessary. What you’ll bring to the table: Demonstrates the ability to quickly adapt to changing conditions and solve problems in a timely fashion. Ability to determine inventory…