ICT Specialist L3-On Site

We are seeking a highly reliable and hands-on ICT Specialist to provide end-to-end technical support across the organization. The role covers Level 1 to Level 3 support , requiring a proactive, can-do attitude, strong technical expertise, and the ability to operate independently while supporting a dynamic industrial environment. Key Responsibilities Provide 1st to 3rd level IT support in a timely and efficient manner Troubleshoot and resolve hardware, software, and network issues Install, configure, and maintain: Network infrastructure Laptops and desktops Printers and peripherals Wi-Fi systems CCTV systems Perform network cabling, termination, and setup Use basic hand tools to install and mount devices (e.g., drilling, fixing equipment) Maintain accurate and up-to-date technical documentation Support daily IT operations and ensure minimal downtime Mentor junior team members and provide technical guidance Coordinate with vendors and external service providers Build and maintain strong relationships with internal users and stakeholders Assist in running IT operations for the office/site as required Candidate Profile – Must-Haves Education Diploma in IT or a related field OR Minimum 10+ years of proven hands-on experience Certifications (Preferred) Relevant IT certifications (e.g., networking, hardware, or systems administration) Experience Minimum 10 years of experience in IT support roles Functional Expertise Strong experience in: Network setup and configuration Hardware installation and troubleshooting Wi-Fi and CCTV systems Network cabling and termination Practical, hands-on technical skills (including use of basic tools) Ability to manage IT operations independently when required Industry Background Experience in Mining or Industrial environments is highly preferred Technical & Soft Skills Strong troubleshooting and problem-solving abilities Excellent multitasking skills with the ability to prioritize tasks Proactive, can-do attitude Strong communication and interpersonal skills Ability to work under pressure in a fast-paced environment Team-oriented with the ability to integrate into company culture High level of accountability and reliability Languages English: Fluent (spoken and written) – Mandatory Arabic: Preferred