Implementation Consultant (DACH)

At Dyflexis, we help millions of employees worldwide with our workforce management software. From the bakery around the corner to international hotel and retail chains. The software is powerful, customer questions are diverse, and no two days are the same. You will get to know the product inside out and help our DACH team grow, one successful onboarding at a time. How do we do it? Short communication lines. No unnecessary meetings. No politics. AI- and data-driven, every day. Our focus: ownership, clear communication, and getting things done together. You are the bridge between contract and customer, between signature and a team that uses our Workforce Management software. You run multiple onboardings at once, across retail, hospitality, and logistics, for customers across the DACH region. Different industries, customers, and countries, but one thing in common: they're counting on you. This is what you will do You guide customers step by step through their customer onboarding, from the first conversation to the day their team uses our Workforce Management software independently. Most of your time is spent hands-on, in the middle of projects, alongside strategic conversations with decision-makers on the customer side. As an Implementation Consultant, you take ownership of the whole process, work your way into new topics independently, and don't sit around and wait. Together with Sales, technical team, and other departments you estimate the scope, run the intake conversation with the customer, and you build your plan from there. For larger customers across the DACH region, you run process workshops and guide change management, so the new team gets on board. Busy, yes. But you have it under control. Run intake conversations with customers and turn them into a clear onboarding plan Estimate the scope of new projects together with Sales, our technical team, and other departments Lead customer meetings and projects independently, from kick-off to go-live Run process workshops with larger customers and guide them through change management Deliver training that stays engaging, even on the tenth run Work efficiently with AI tools, so you have more time for your customers Travel across the DACH region from your base in Cologne, plus regular trips to our HQ in The Hague This is what you will need 3+ years of experience in an implementation, project, or consultancy role, ideally in a SaaS or B2B environment Technical curiosity over coding skills: you learn new tools fast and explain them even faster You use AI as a natural part of your daily work, not as an afterthought Clear, confident communication and experience with change management C1-Level German and English, any additional language is a plus Willing to travel across the DACH region and to our HQ in The Hague Bonus: experience with Salesforce, a project management tool, PRINCE2 or similar methodology, or a background in hospitality You start…