Implementation Manager – EMESA North (German-speaking preferred)

Gravitee is a 2025 Gartner® Magic Quadrant™ Leader , on a mission to govern the world’s intelligence . We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent , trusted by global leaders like Michelin, Roche, and Blue Yonder. Why join us? The Mission : We are the first to bridge traditional API Management with the new frontier of AI Agent Security The Momentum : A high-growth Leader - combining market credibility with startup speed The DNA : We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure Don’t just watch the AI revolution. Build the infrastructure that controls and secures it. The Role AI is reshaping how organizations build, ship, and scale digital products and APIs are the connective tissue that makes it possible. As a Implementation Manager, you’ll play a critical role in shaping you own every customer onboarding and Professional Services (PS) engagement from signature to go-live sign-off: the plan, the milestones, the acceptance, and the moment we can invoice. That includes the work our own engineers deliver and the work our certified partners deliver on our behalf. You will need to make sure that what we sold is what gets delivered, that it is finished when we say it is finished, and that nobody discovers a slipped date three months after it slipped. What You’ll Be Doing At Gravitee, impact isn’t abstract, it’s visible. In this role, you will: Build and Own the Plan: Translate the purchased package / SOW and the customer's constraints into a milestone plan with named prerequisites, dates and owners, get the customer to agree it before work starts, and book the engineers and partner resources it depends on. Own the Engagement End to End: Run each onboarding and each paid PS package against that plan and a 180-day go-live target, including engagements delivered by partners, holding the single source of truth on status rather than relaying on people's versions of it. Own Acceptance and the Billing Trigger: Drive milestone acceptance against the written package definition, secure customer sign-off, and release the invoice and the associated commission. Control Scope and Change: Hold the line on what the package / SOW includes, and convert anything outside it into a priced change request rather than absorbing it. Remove What Stalls Delivery: Chase customer prerequisites, environments and access, and escalate where a customer dependency is not met rather than letting a date quietly move. Hold Partners to the Standard: Enforce named certified staff, continuity cover and reporting into our systems, escalate inside the partner first, and invoke our right to substitute when a milestone is missed. Lead the Customer Through Onboarding: Lead onboarding workshops and post-sales review sessions, working alongside the Technical Account Manager who provides the architecture guidance. Hand Over Cleanly: Transition the…