Implementation Specialist

As a Implementation Consultant, you will be the primary point of contact for Campfire customers. You will  be responsible for developing lasting customer implementations that promote successful deployment and  adoption, supporting customers as they move from pilots to active production users, and leading support  activities across cost estimation, quoting, pricing, and change management. You will also gather and  document customer requirements, contribute product insights based on customer experience, and help  develop scalable professional services processes as our global customer base grows. Location & Work Model Ann Arbor, MI — Hybrid: Primarily remote with 3 days in-office every other week 10–20% travel to customer sites for onboarding, training, or strategic reviews Flexible schedule; occasional evening/weekend availability for urgent customer needs Key Responsibilities Customer Relationship Management Develop customer implementations that promote retention, loyalty, and long-term account health Support customers through the full lifecycle — from pilot to active production — ensuring smooth  transitions Lead customer support activities for cost estimation, quoting, pricing, and change management  modules Conduct training sessions, onboarding, and quarterly business reviews across multiple geographic  markets Identify and pursue opportunities for subscription go-lives, upsells, and account expansion Technical & Domain Expertise Gather and document customer requirements for business processes including cost/price analysis,  supply chain management, sales and material forecasting, and production capacity Understand and debug complex automotive cost models in collaboration with customers Work with customers to ensure productive use of Campfire software and maximize ROI   Process & Team Collaboration Develop professional services processes that drive efficient, standardized outcomes across a  growing customer base Collaborate with Product, Sales, and Support teams to relay customer feedback and inform the  Campfire solution roadmap Maintain accurate documentation of customer requirements, interactions, and action items in the  CRM Manage multiple customer projects concurrently, meeting deadlines while delivering high-quality  outcomes Core Competencies Proven ability to build and maintain long-lasting, healthy relationships with enterprise customers Excellent verbal and written communication skills; comfortable engaging diverse stakeholders Strong problem-solving skills — able to work through complex issues independently and with a team Top-down, big-picture thinker who can connect day-to-day work to broader business outcomes Ability to thrive in a fast-paced, collaborative startup environment Strong mathematical aptitude; comfortable with financial or cost-based analysis Eagerness to learn and adapt to new tools, processes,…