Implementation Specialist

ABOUT FACILITYOS FacilityOS is a fast-growing company redefining how facilities operate—bringing safety, security, and daily operations into one unified platform used by organizations around the world. As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum. If you’re looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career. This is a hybrid position in our office in Annapolis, Maryland, where you'll be required to be in the office at least three days a week with the flexibility to work from home the remaining days if desired. WHAT YOU’LL BE DOING CUSTOMER IMPLEMENTATION & ROLLOUT - Lead end-to-end customer implementations from kickoff through go-live and hypercare. - Define implementation plans, timelines, milestones, and success criteria; keep projects on track and customers informed. - Configure FacilityOS solutions to match customer workflows, security requirements, and site-specific needs. - Drive rollout readiness across stakeholders (IT, Security, Facilities, Reception/Front Desk, Compliance), ensuring adoption and operational continuity.) TECHNICAL CONFIGURATION & TROUBLESHOOTING - Serve as a technical expert for FacilityOS software, hardware (iPads, printers, mobile computing devices, barcode scanners, thermal printers, and other peripheral devices), mobile apps, and integrations. - Support customer technical discovery (network/Wi-Fi, device provisioning, permissions, integrations) and identify risks early. - Diagnose complex issues during implementation, reproduce bugs, document findings, and coordinate resolution. - Assist with data onboarding (imports/migration), validation, and mapping; ensure data quality prior to launch. - Use SQL and database concepts to validate records, troubleshoot data issues, and confirm integration outcomes. TRAINING, ENABLEMENT & DOCUMENTATION - Deliver customer training (live sessions, recorded content, and tailored enablement) for admins and end users. - Create and maintain internal and customer-facing documentation: implementation guides, configuration playbooks, rollout checklists, and FAQs. CROSS-FUNCTIONAL EXECUTION - Act as the coordination point between Professional Services, Support, Engineering, and QA during implementations. - Provide structured handoff documentation to Support/CS after go-live (configuration summary, known risks, escalation paths, environment notes). - Identify recurring implementation friction and propose process improvements to increase speed, quality, and scalability. EXPERIENCE & TECHNICAL SKILLS - 2+ years in customer-facing digital roles…