Billing Specialist - Home Delivery

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching Weekly pay for hourly-paid employees.  Biweekly pay for salaried employees. Paid Time Off (PTO) and paid company holidays A tuition reimbursement plan where employees are encouraged to continue their education and development For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.  SUMMARY The Billing Specialist is primarily responsible for the accurate and timely billing of delivery services, including white glove delivery, installation, assembly, warehousing, and related accessorial charges. This position works closely with Sales, Operations, Customer Satisfaction, Dispatch, and Accounting teams to ensure customer invoices are generated accurately, contract terms are followed, and revenue is recognized completely and promptly.   Key Responsibilities Billing / Revenue Processing Generate customer invoices for deliveries, installations, and value-added services. Review delivery orders, proof of delivery (PODs), billing documentation, and customer contracts to ensure billing accuracy. Validate accessorial charges. Process recurring and transactional billing according to customer agreements. Ensure all completed deliveries are invoiced within established billing deadlines. Research and resolve billing discrepancies prior to invoice submission. Respond to customer billing inquiries professionally and timely. Work with Operations and Customer Satisfaction teams to obtain missing delivery documentation. Partner with Accounts Receivable to assist with invoice disputes and collections research. Support customer audits and billing reviews. Customer Contract Compliance Interpret customer pricing schedules, service agreements, and rate cards. Verify invoices comply with customer contractual requirements. Monitor billing exceptions and identify revenue leakage opportunities. Prepare and process customer invoices. Reporting & Reconciliation Reconcile completed deliveries to customer invoices. Review daily, weekly, and monthly billing reports to ensure completeness. Assist with month-end close activities related to revenue recognition and billing accruals. Track unbilled deliveries and provide reporting to management. Prepare ad hoc billing and revenue reports as requested. Process…