Incident & Problem Manager (a)
Adnovum AG · Zurich, CH · Switzerland · Hybrid
Sign up free: we match you to jobs like this, tailor your application and fill the form. 2 free applications every day.
.joqReqDescription {
max-width: 808px;}
h2 b, strong {
font-family: Inter,sans-serif;
letter-spacing: -.02em;
color:#003246;
line-height: 1.25;
margin-top: 2.8rem;
}
body {
color: #003246;
line-height: 1.7;
font-size: 2rem;
margin-bottom: 1.5rem!important;
}
p{margin-bottom: 1.5rem !important;}
#content div.joblayouttoken ul,li {
font-size: 2rem;
line-height: 1.7;
margin-bottom: 1.5rem;
}
#content span li {
margin-bottom: 1.5rem;
color: #003246;
}
80-100 %
Zurich
What you're going to do
Do you thrive in critical situations where clear coordination and structured decision-making make the difference between disruption and recovery? Are you passionate about turning operational incidents into sustainable service improvements? Then this could be the right opportunity for you. In our Market Unit Financial Services, you will help operate and continuously improve business-critical software solutions in highly regulated environments. As part of a growing managed-services setup, you will drive incident and problem management practices, coordinate major incidents, and contribute to service stability through reporting, service reviews, and continuous improvement. Based on the swissICT Service Manager profile you will play a key role in ensuring operational excellence.
You will be responsible for the following tasks:
Driving and continuously improving incident and problem management processes
Coordinating major incidents and leading service restoration activities
Assessing business impact and mobilizing the required technical and supplier resources
Communicating incident status and business impact to customer, technical, and management stakeholders
Facilitating post-incident reviews and root-cause analyses
Managing the problem backlog and driving corrective actions
Monitoring service performance and supporting SLA and KPI governance
Preparing management reporting and facilitating service reviews
Driving continuous improvements in service stability and operational readiness
What we're looking for
Degree in information technology, business informatics, or equivalent practical experience
Several years of experience in Incident Management, Problem Management, IT Service Management, or application operations
Experience coordinating critical incidents across multiple technical teams
Knowledge of ITIL incident and problem management practices
Experience facilitating root-cause analyses and continuous improvement initiatives
Experience with ITSM tools, reporting, and service governance
Experience with SLA and KPI management
Understanding of application operations, monitoring, release, and deployment processes
Strong stakeholder and supplier management skills
ITIL 4 certification is a strong plus
Fluency in German and English
Previous experience in managed services, on-call or standby operations is a plus
p {font-size:2rem; color:…