Indoor Customer Care Executive (B2B)

PURPOSE: Enhance and extend the Rentokil Initial’s business by representing the Company to prospective clients via phone calls To monitor each customer’s evolving needs and manage the account to ensure customer satisfaction and long-term relationship DUTIES & RESPONSIBILITIES: Renew service contracts with customers in Tier 4. Responsible for selling consumable products by receiving orders from existing or potential customers. Understand features, advantages, and disadvantages of the products & services as well as competitors’ one. Contact with customer and record all customers’ information in the report of customer’s information. Planning for week’s work, month for approval and complying with the approved plans. Coordinate with Operations Dept to complete the service and meet the customers’ requirements. Receive and handle complaints from customers regarding product quality, delivery time, etc. Respond to termination notices & follow up the process of contract’s liquidation Other tasks are required by Line Manager Requirements Graduated from College/University with major in Business Administration, Customer Service, Technical fields with the same level in foreign companies. Have at least 01 years’ experience in the field of sales and/or customer service Good working behavior Able to work independently and hard working in a multitask function Able to solve problems well Have responsibility and ability of management Skill of communication in English Having knowledge on accounting is preferable. Good health & willing to visit outside. Benefits - Monthly incentive, 13th-month salary, annual bonus - Rewards on Tet/Holidays/Birthday/Length of Services - 24/24 accident insurance, full compulsory insurance, Annual health check - Global working environment, Career Development