Information Technology Specialist 1-Service Desk Specialist

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). Working Title: Information Technology Specialist 1-Service Desk Specialist Institution: Anoka Technical College Classification Title: Information Technology Spec 1 Bargaining Unit / Union: 214: Minnesota Association of Professional Employees City: Anoka FLSA: Non Job Exempt Full Time / Part Time: Full time Employment Condition: Classified - Unlimited Salary Range: $25.99 - $39.01 Job Description The Office of Information Technology advances the missions of Anoka Technical College and Anoka-Ramsey Community College by providing secure, reliable, accessible, and innovative technology services. Through strong partnerships, responsible stewardship, and a service-focused Information Systems model, OIT supports teaching, learning, student success, institutional operations, data-informed decision-making, and continuous improvement across both colleges. The Service Desk Specialist will be expected to troubleshoot and resolve technology support tickets in-person and remotely as well as ensure technology is properly set up in labs and classrooms. The position requires the use of proper communication techniques in a team format and also in a one-on-one setting with students, faculty, and staff.   Because the position provides hands-on support for classrooms, labs, and campus users, it is primarily an on-site role. Limited telework may be available with supervisor approval when assigned responsibilities can be performed remotely and operational and campus support needs are met. Salary Range: $25.99-$39.01/hour Minimum Qualifications One (1) year of experience in IT Help Desk/Service Desk environment One (1) year of experience in customer service environment Demonstrated computer and software technical aptitude with the ability to quickly learn and effectively use new technology. One (1) year of experience with Microsoft applications (e.g. MS Office, Active Directory, Outlook, etc.). Preferred Qualification  Associate’s degree Information Systems industry technical certification, IS Trade or Technical program completion Technical certifications such as Microsoft Certified Solutions Expert (MCSE), Information Technology Infrastructure Library (ITIL) Foundation, or similar certifications. Demonstrated commitment and success working in a diverse, multi-cultural, and multiracial community Other Requirements Please complete the online application form and upload these documents by the posting deadline. This position is posted through October 5, 2026. The posting will be removed from the website on October 27, 2026 at 12:01 am central time.    Resume Cover Letter   Within your application material, please address how you meet all minimum qualifications and any preferred qualifications for this position. Incomplete applications may not be accepted.   Internal Applicants All current Minnesota State institution…