Infrastructure Analyst

The Joblogic Story Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK , Pakistan , and Vietnam . Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people. Recently, we secured a strategic growth investment from Vista Equity Partners — a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap , expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond. With Vista’s backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to £100M ARR across international markets. Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms. About the Role: We're looking for an experienced Infrastructure Analyst to join our IT team on-site in Birmingham. This is a hands-on, broad-ranging role split fairly evenly between owning the infrastructure that keeps Joblogic running and being the visible, go-to person for the colleagues who rely on it day to day.You'll take real ownership — leading infrastructure projects end to end, making architecture decisions and setting the standard for reliable, secure and scalable systems as the business continues to grow, while providing responsive support to users across our Birmingham office and global teams What your main focus will be: Infrastructure & systems • Own the design, planning and implementation of core IT infrastructure, servers, storage, networking equipment and cloud platforms, to meet evolving business needs. • Manage and maintain servers, operating systems and applications across different environments. • Monitor system performance and ensure reliability and availability. • Configure and maintain network devices to ensure secure, efficient communication. • Implement and enforce security policies, backups and disaster recovery procedures to protect infrastructure and data and ensure business continuity. • Manage local and cloud infrastructure to optimise resource utilisation and scalability. • Lead projects end to end, making architecture decisions, forecasting capacity and coordinating external vendors and service providers. • Keep documentation accurate and up to date, and report regularly on system…