Infrastructure Engineer

We are looking for an experienced Infrastructure Engineer to manage, support and enhance our endpoint management ecosystem, with a strong focus on Apple macOS, Jamfand Microsoft Intune. The role will ensure secure, compliant and high-performing end-user devices across a modern, cloud-first workplace. Endpoint & Device Management Manage and support macOS devices across the organization Administer Jamf Pro for Apple device enrollment, configuration, patching and compliance Manage Microsoft Intune for device management, security policies and application deployment Support Windows and mobile devices via Intune (as required) Security, Compliance & Identity Implement endpoint security controls including disk encryption (FileVault/BitLocker), OS hardening nand patch compliance Integrate endpoint management with Azure AD / Entra ID and conditional access Support Zero Trust and secure access models Application & Patch Management Package, deploy and maintain applications for macOS and Windows Manage OS and third-party patching via Jamf and Intune Troubleshoot application and policy deployment issues User Support & Operations Provide L3 support for endpoint-related incidents and problems Work with service desk teams to improve first-line resolution Create and maintain documentation, SOPs and knowledge articles Automation & Optimization Use scripts (Bash, PowerShell) to automate routine tasks Monitor device health, compliance and usage metrics Drive continuous improvement in endpoint performance and user experience Technical Skills Strong hands-on experience with macOS administration Deep expertise in Jamf Pro Strong working knowledge of Microsoft Intune Experience with: Apple Business Manager (ABM) Azure AD / Entra ID Autopilot and device enrolment workflows Endpoint security policies Jamf certifications (Jamf 200 / 300 / 400) Microsoft Endpoint Administrator certification (MD-102) Experience supporting remote-first or global users Exposure to compliance frameworks (ISO 27001, SOC 2, GDPR, DPDPA) Scripting Tools & Other Skills Bash and/or PowerShell scripting Experience with MDM/MAM concepts Familiarity with monitoring and asset management tools Strong customer service and communication skills Methodical and organised approach to problem-solving Ability to manage multiple tickets and priorities effectively Attention to detail in documentation and ticket updates Willingness to learn and develop technical and process knowledge Ability to work independently in a remote, distributed team Comfortable following defined processes while contributing improvement ideas Certification(Preferred) Jamf certifications (Jamf 200 / 300 / 400) Microsoft Endpoint Administrator certification (MD-102) Experience supporting remote-first or global users Exposure to compliance frameworks (ISO 27001, SOC 2, GDPR, DPDPA) Working Hours & Location Hybrid, India Pune