Infrastructure Engineer

The Opportunity Make a difference and advance your career by helping to deliver some of the UK’s most important #tech4good projects, making the world a smarter, safer, greener, and healthier place. You’ll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges. About Us Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen’s Award for innovation winning platforms and services that support large-scale digital transformation. Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Public Safety and Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, Transport, and Digital Democracy. At a certified Great Place to Work you’ll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations. About The Role We’re looking for an Infrastructure Engineer to join our growing Corporate Technology Services (CTS) team, based in Altrincham. You will play a key role in supporting the ICT platforms and systems that underpin our global organisation, with the opportunity to shape and influence how our use of technology evolves, and improve the user experience that all staff have with our technology. You will also have the opportunity to progress into more senior and specialised roles in the future as the company and CTS team continues to grow. Operating in a fast-paced environment, you’ll be trusted to provide user-centred 1st and 2nd line Service Desk support to colleagues based in our offices across the UK, Australia, and Malaysia. You will work to ITIL, ISO 9001 (quality management), ISO 27001 (information security management), ISO 42001 (Artificial Intelligence management), and Cyber Essentials Plus standards, and also have the opportunity to support the delivery of larger-scale projects and improvement initiatives, such as evaluating, selecting, and onboarding new cloud-based platforms and systems to help the business scale. We are a people and quality-focused organisation, and so are looking for someone who combines strong technical expertise with a user-centred mindset, excellent interpersonal skills, and a meticulous eye for detail. Requirements Requirements Provide professional, supportive, and timely 1st line logging, triage, investigation, and resolution of incidents, problems, and requests for stakeholders of all levels of seniority. Provide stakeholders with professional and proactive communications to keep them updated on the status of their incidents, problems, and requests. Perform 2nd line infrastructure health checks and proactive monitoring and maintenance of core platforms such as Operating Systems, email, and anti-virus etc. …