Infrastructure Operations Operator (Sauda)

About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. At Nscale, our Operations team plays a critical role in maintaining service availability, driving service reliability, and providing rapid responses to customer issues across our AI infrastructure. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future. About the Role We are hiring an Infrastructure Support Operations Operator to support the day-to-day operation and reliability of Nscale's AI data centre infrastructure. This is a hands-on technical operations role for an experienced operator who combines strong technical troubleshooting skills with excellent people and communication skills. You'll take ownership of operational issues, respond to incidents, support customers, and help ensure our infrastructure operates reliably and in line with agreed service levels. You'll also take on broader responsibilities within the team, including supporting and mentoring junior operators, coordinating with vendors, and contributing to the continuous improvement of our operational processes and documentation. This is a full-time, shift-based role that requires flexibility to participate in on-call support and work extended hours during critical incidents or high-demand projects. The role may also require approximately 25% travel to other Nscale data centres to support colleagues, operational projects, and training. What you'll be doing Infrastructure Operations & Service Delivery Support the day-to-day operation of Nscale's AI data centre infrastructure. Monitor operational activities and ensure adherence to agreed Service Level Agreements (SLAs). Troubleshoot hardware, software, networking, and infrastructure-related issues. Take ownership of complex operational problems and drive them through to resolution. Support the availability, reliability, and performance of mission-critical infrastructure. Incident Response & Troubleshooting Lead and support incident response activities, including troubleshooting hardware and software issues. Assess operational issues, determine appropriate actions, and escalate complex problems when required. Coordinate with internal engineering and infrastructure teams during critical incidents. Contribute to root cause…