Inside Renewals Specialist

Company Overview NWN is the leading AI-powered technology solutions provider for North America’s most innovative public and private organizations. For more than 30 years, NWN has helped over 6,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company’s proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients’ most demanding technology needs. NWN is a high-performance, high-integrity team of 1,200+ experts committed to a customer-obsessed culture, earning an 80+ Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a ‘Best Place to Work’ with an 80+ Employee Net Promoter Score. For more information, visit: NWN.ai. Responsibilities The Inside Renewals Specialist role is responsible for retaining and growing a portfolio of high-volume customer accounts by driving timely, accurate renewals and identifying upsell and cross-sell opportunities in partnership with Account Executives, Sales management, and Customer Success Proactively manage and drive the renewal process for an assigned portfolio of high-volume accounts, ensuring contracts renew on time and with minimal disruption to the customer relationship. Build and maintain strong customer relationships, understanding each account's needs and positioning the value of NWN’s offerings to meet them. Partner with Account Executives, Sales management, and Customer Success to identify upsell and cross-sell opportunities within the renewal portfolio. Develop accurate, compelling renewal and expansion proposals, ensuring pricing is correct and terms align with each customer's goals. Maintain and track the renewal pipeline, ensuring renewal milestones are met on schedule and that opportunities for additional revenue are identified and pursued. Analyze customer purchase and renewal history to inform renewal strategy, pricing, and expansion recommendations. Identify and drive process improvements for the renewal workflow, adopting automation and tools where appropriate. Coordinate with internal teams, including Sales, Customer Success, Engineering, and Finance, to resolve customer issues that surface during the renewal cycle. Report regularly on renewal activity, pipeline health, and performance metrics to Sales management and other stakeholders. Performs other duties as assigned. Complies with all policies and standards. Qualifications Bachelor's degree required; equivalent combination of education and work experience will be considered in lieu of a degree. 2 to 3 years of experience in sales, renewals, or customer success, ideally within a technology environment. Experience managing renewal pipelines, customer portfolios, and revenue retention activities. Experience…