Inside Sales Agent – Bilingual

Inside Sales & Customer Service Agent About Thibert Founded in Quebec in 1976, Thibert has grown to become one of North America's leading distributors of wheels and tools. We also offer a diverse range of home and recreational products. Position Summary We are looking for an experienced Inside Sales & Customer Service Agent with knowledge of the wheels and tools industry to join our dynamic team. This role involves handling inbound customer inquiries, maintaining relationships with existing clients, and proactively developing business opportunities. Key Responsibilities Handle inbound calls while providing exceptional customer service and responding to customer needs. Build and maintain strong relationships with existing customers. Make outbound sales calls to promote Thibert products and identify new business opportunities. Collaborate with the outside sales team to ensure a consistent and seamless customer experience. Maintain accurate records of customer interactions and transactions within the CRM system. Qualifications Previous experience in the wheels and tools industry is considered an asset. Excellent customer service and communication skills. Strong ability to manage multiple priorities in a fast-paced environment. Proficiency in English and french, both spoken and written. French language skills (spoken and written) are considered an asset. Comfortable using computer applications and Customer Relationship Management (CRM) systems. What We Offer Competitive salary starting at $25/hour, based on experience. Schedule: Monday to Friday, 11:00 a.m. to 8:00 p.m. Comprehensive group insurance benefits. Employer-matched retirement savings plan. A dynamic, collaborative, and team-oriented work environment. Why Join Thibert? At Thibert, we value our employees and foster a culture of belonging, integrity, continuous improvement, and excellence. We offer a collaborative workplace with opportunities for professional growth within a well-established and growing company. If you are passionate about sales and customer service and are looking to grow your career in a dynamic environment, we encourage you to apply today and become part of the Thibert team! Apply now! Agent(e) aux ventes internes service à la clientèle À propos de Thibert Depuis sa fondation au Québec en 1976, Thibert s’est imposée comme un acteur majeur de la distribution de produits spécialisés à travers l’Amérique du Nord. Grâce à ses marques reconnues telles que RTX Wheels, Rodac Tools, Maui Bikes et plusieurs autres, Thibert dessert aujourd’hui plus de 15 000 clients grâce à un réseau stratégique de centres de distribution au Canada et aux États-Unis. Notre force? Une équipe engagée de près de 300 collègues passionnés, un service client hors pair, et une culture d’entreprise axée sur la collaboration, l’excellence et l’innovation. Sommaire du poste Nous sommes à la recherche d’un(e) Agent(e)…