Inside Sales - Customer Service Specialist BtoB - German Speaker

Join our team at Helen of Troy and make an immediate impact on our trusted brands:   OXO,   Hydro Flask,   Osprey,   Honeywell ,  PUR ,  Braun ,  Vicks ,  Hot Tools,   Drybar ,  Curlsmith ,  Revlon , and   Olive & June . Together, we build innovative and useful products that elevate people's lives everywhere every day.  Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!  Position: Inside Customer Service Specialist BtoB - German Speaker Brand: Osprey and Hydro Flask Department: Operations / Customer Services Work Location: London - Hybrid (3 days a week in Southwark/Waterloo Office required) Role Type: Full time, Permanent What you will be doing:   The role will deliver outstanding customer service for Osprey and Hydro Flask German Speaking customers as a Business to Business Customer Service Specialist (via email & telephone) to retail partners, working closely with the regional sales team. You will ensure that customer orders are processed efficiently and accurately and delivered to customers within expected timescales, mitigate risk and work cross functionally with sales, finance, retail partners, 3 PL warehouse partner and logistics to deliver.  Key Responsibilities Supporting stock availability & price information requests primarily over email   Managing retail customer orders from inputting the order until the final invoice in Helen of Troy ERP system (Oracle) and sending order confirmations to Customers. Liaising with and supporting sales reps and agents regarding customer accounts, enquiries and order book issues  Providing and analyzing data and customer performance to sales  Processing orders placed via the B2B system and inputting other manual orders.  Recording values of orders and cancellations on relevant internal logs  Assisting Senior Merchandising Specialist with order processing, depletion and administration  Amending customer orders to meet requirements (including cancellations) Dealing with non-conformity issues  Ensuring appropriate carriage charges, discounts and product catalogues are applied to orders Keeping customer records up to date Supporting sales reps and retail partners in identifying risks, potential and relevant action points to jointly maximise conversion and overall performance, including attending recurring meetings  Compiling weekly forecasts for the warehouses as to what we expect to release in pieces and value.  Providing detailed feedback to CS Manager on any factor potentially affecting monthly or quarterly performance  Monitoring orders pre season or otherwise on the system daily, ensuring they are passed to the…